Terms and conditions

Last updated: 12 November 2026

These terms apply when you browse sajayis.co.ke, create an account, place an order, or book a training with Sajayis Limited (“Sajayis”, “we”, “us”). By placing an order or booking you agree to them. Please read them together with our Payment policy, Delivery policy, Returns policy, Refund policy and Privacy policy.

1. About us

Sajayis Limited is a Kenyan dairy value-addition and food ingredients company. We sell fresh yoghurt, kefir and mala, ice cream, starter cultures and processing ingredients, and we run practical yoghurt and ice cream training.

2. Using this website

• You must be 18 or older to place an order or book a training, or have the permission of a parent or guardian.
• Give us true and complete details (name, phone number, delivery location). We use your phone number to send the M-Pesa prompt and to arrange delivery.
• Keep your account password private. You are responsible for orders placed through your account.
• Do not misuse the site: no automated ordering, scraping, false orders, or attempts to break its security. We may suspend accounts that do this.

3. Products and descriptions

• We describe and photograph our products as accurately as we can. Colour, packaging and natural variation (for example in fresh yoghurt) can differ slightly from the photos.
• Pack sizes, flavours and availability change. If an item becomes unavailable after you order, we will offer a replacement or a full refund for that item.
• Our products are foods and food ingredients. We do not claim that any product treats, cures or prevents any disease. Ask us for the ingredient and allergen details of any product before you buy if you have an allergy or dietary need. Our dairy products contain milk.
• Starter cultures and ingredients must be used and stored as described on the pack or by our team. Results in your own production depend on your milk, equipment, hygiene and method.

4. Prices

• All prices are in Kenya Shillings (KSh).
• The delivery fee depends on your delivery area and is shown before you pay. See Delivery areas and fees.
• Some products (for example bulk or custom orders) are “price on request”. We confirm the price with you before you pay.
• If a price on the site is clearly wrong, we will contact you before dispatch. You can then pay the correct price or cancel for a full refund.

5. Orders

• When you place an order you receive an order number. This is a request to buy, not yet a contract.
• The contract is formed when your payment is received and the order shows as “Processing”, or, for cash on delivery, when we confirm the order with you.
• Unpaid orders are held for a short time and may then be cancelled automatically, and the stock released.
• We may decline or cancel an order (with a full refund of anything paid) if an item is unavailable, a price was wrong, we cannot deliver to the location, or we suspect fraud.
• To change or cancel an order, contact us as soon as possible. Once fresh products have been packed or dispatched, we may not be able to cancel.
• Track any order on Track an order or in your account.

6. Payment

You can pay with M-Pesa or the other methods shown at checkout. Full details, including how to pay safely, are in our Payment policy. Our only M-Pesa Buy Goods Till is 9336795.

7. Delivery and collection

We deliver to the areas listed on Delivery areas and fees. Delivery times, what happens if nobody is available, and cold-chain care are explained in our Delivery policy. Risk in the goods passes to you when they are handed to you or to the person you name.

8. Food safety and storage

• Refrigerate fresh yoghurt, kefir and mala at 0–5 °C as soon as you receive them, and use them by the date on the pack.
• Keep ice cream frozen. Do not refreeze ice cream that has melted.
• Store starter cultures as the pack says (most are kept frozen or refrigerated).
• Do not use any product with a damaged seal or that smells or looks wrong; contact us instead (see our Returns policy).
• We are not responsible for spoilage caused by storage after delivery that does not follow these instructions.

9. Training bookings

• A training place is reserved when the booking fee is paid. Our team then contacts you to agree the date, venue and what to bring.
• The fee is per person. It covers the session, demonstrations and any materials we state for that training.
• Training teaches practical methods. We cannot guarantee business results, product approvals or licences, which depend on you and on the authorities (for example KEBS and county public-health requirements).
• Training notes, recipes and materials are for your own use. Do not copy, resell or publish them without our written permission.
• Cancelling or rescheduling a training is covered in our Refund policy.
• Follow the hygiene and safety instructions of our trainers during practical sessions.

10. Returns and refunds

Because many of our products are perishable, returns work differently for fresh dairy, cultures and dry goods. See our Returns policy and Refund policy.

11. Your privacy

We collect only what we need to take payment, deliver and support you, and we handle it under the Data Protection Act, 2019. See our Privacy policy.

12. Our liability

• If a product is faulty or not as described, we will replace it or refund it as set out in our policies.
• We are not liable for losses we could not reasonably foresee, for business losses (for example lost profit or production) from the use of cultures or ingredients, or for problems caused by storage or use against our instructions.
• Our total liability for any order is limited to the amount you paid for it, except where Kenyan law does not allow us to limit liability (for example for death or personal injury caused by our negligence).
• We are not responsible for delays caused by events outside our control, such as severe weather, road closures, power or network outages, or strikes. We will tell you and offer a new time or a refund.

13. Intellectual property

The Sajayis name and logo, product photos, text and training materials belong to Sajayis Limited or are used with permission. You may not copy them for commercial use without our written permission.

14. Complaints and disputes

Please talk to us first: most problems are solved within a day. If we cannot agree, you may contact the Competition Authority of Kenya (consumer protection). These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.

15. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

16. Contact us

Questions about these terms or an order:

• Call: +254 722 984117
• WhatsApp: +254722984117
• Visit: 55 Business Centre, Next to Star Mall
• Online: our contact page