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Payment policy

Last updated: 12 November 2026

How you can pay Sajayis Limited, when we treat an order as paid, and how to pay safely.

In short

  • Pay at checkout with the M-Pesa prompt on your phone, or another method shown at checkout.
  • Our only M-Pesa Buy Goods Till is 9336795. We never ask you to send money to a personal number.
  • We never ask for your M-Pesa PIN or card PIN, and we never see or store your card details.
  • Your order is confirmed once payment reaches us.

1. Ways to pay

M-Pesa prompt (recommended)

  • At checkout, enter your Safaricom number and tap Pay. A payment request appears on your phone.
  • Check the amount and enter your M-Pesa PIN on your phone. Never type your PIN on any website.
  • The page updates by itself once payment is received. If the prompt does not arrive or times out, you can resend it from the same page.

M-Pesa Buy Goods Till

  • For orders agreed with us on WhatsApp or by phone, or when you buy at our shop, pay to Buy Goods Till 9336795.
  • Send us the M-Pesa confirmation message (or the transaction code) together with your order number or name, so we can match your payment.
  • If you pay more than the order total by mistake, we refund the difference to the same number. If you pay less, we will ask for the balance before dispatch.

Cards and other methods

  • Where shown at checkout, you can pay by card or other options through our licensed payment provider (for example Paystack). You enter your details on the provider’s secure page; we never see or store full card numbers.
  • Your bank may ask you to confirm the payment (for example with a one-time code). This is normal.

Cash on delivery

Only where offered at checkout for your area. Please have the exact amount ready, or pay by M-Pesa to our till when the rider arrives. We may ask for payment in advance for large, custom or first orders.

Business and bulk orders

For bulk ingredient, culture or event orders we confirm the price and payment terms with you in writing before we prepare the order. A deposit may be required for custom orders.

2. Currency and charges

  • All prices and payments are in Kenya Shillings (KSh).
  • We do not add a fee for paying online. Your mobile-money provider or bank may apply its own normal charges.
  • The total you pay is the price of the items plus the delivery fee for your area, shown before you pay.

3. When an order is paid

  • An order is paid when the payment is confirmed to us by M-Pesa or the payment provider. You then receive confirmation on screen and, if you gave an email address, by email.
  • Orders that stay unpaid are cancelled automatically after a short time and the stock is released. You can place the order again at any time.
  • If money left your account but your order still shows as unpaid, do not pay again. Send us the M-Pesa message or bank reference and we will check it.

4. Receipts

Your order confirmation and order history in My account show what you paid, with the M-Pesa receipt number where applicable. Ask us if you need a formal receipt or invoice for your business.

5. Pay safely: avoid fraud

  • We only receive M-Pesa payments through the checkout prompt or Till 9336795.
  • We will never ask you to send money to a personal phone number, to “reverse” a payment, or to share a PIN or a one-time code.
  • If anyone claiming to be Sajayis asks for payment in another way, do not pay. Call us on our official number first.
  • We may cancel orders that look fraudulent, and refund any money received to its source.

6. Failed and double payments

If a payment fails, you are not charged and the order stays unpaid. If you are charged twice for the same order, we refund the extra payment to the same M-Pesa number or card as set out in our Refund policy.

7. Contact us about a payment

Have your order number and the M-Pesa transaction code ready: