Where we deliver, what it costs, and how we keep fresh products cold on the way to you.
In short
- Delivery areas and fees are listed on Delivery areas and fees and shown at checkout before you pay.
- We call or message you to confirm the delivery time after payment.
- Refrigerate fresh dairy as soon as it arrives.
1. Where we deliver
Choose your delivery area at checkout. If your area is not listed, contact us: we may still be able to deliver, or you can collect from our shop. Large and event orders can be delivered by arrangement (see Event and large orders).
2. Fees
The delivery fee depends on your area and is added at checkout before you pay. Collection from our shop is free.
3. Delivery times
- After your order is paid we confirm a delivery time with you by phone or WhatsApp.
- Order status updates (Processing, Out for delivery, Completed) show on Track an order and in your account.
- Times are estimates. Weather, traffic or other events outside our control can cause delays; we will tell you if we are running late.
4. Receiving your order
- Please make sure you, or someone you name, can receive the order and keep your phone on.
- If nobody is available, the rider will call you. We may arrange a second delivery, which may carry a further delivery fee. For food safety we cannot leave fresh dairy unattended.
- Check your order on arrival (see our Returns policy).
5. Keeping it cold
- Fresh dairy and cultures travel in insulated, cooled packaging. Ice cream travels frozen.
- Put yoghurt, kefir and mala in the fridge (0–5 °C) and ice cream in the freezer as soon as you receive them.
6. Questions
About a delivery:
- Call: +254 722 984117
- WhatsApp: +254722984117
- Visit: 55 Business Centre, Next to Star Mall
- Online: our contact page